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Q. What is the Deposit to
make a reservation?
There is a $500
Reservation Deposit to secure a reservation.
This must be on a credit card. We do not take
checks for the deposit.
Q. Is
there a Security Deposit? The Reservation
Deposit does not cover damage to the unit.
The owners trust that you will take care of
their home away from home as if it were your
own. You can make an additional $500 Security
Deposit or purchase a Damage Waiver.
With the Damage Waiver, a nonrefundable
$39.00 fee is billed to each
reservation. Upon final payment of reservation,
the original $500 Reservation Deposit is applied
to the balance due. If the guest rents an
accommodation and the guest accidentally
(definition: an unexpected and unintended event
that causes property damage) damages any real or
personal property, the damage waiver reimburses
the private property owner or management company
for up to $1,000.00. Intentional damage is not
covered. Any accidental damage over $1,000.00 is
the responsibility of the guest and the guest
agrees that any amounts over $1,000.00 will be
charged to their credit card. (Most homeowners
insurance policies would cover this under
"Property Damage to others".)
Q. Where do I pick up my
key?
A. Picking up your key is both simple and
convenient. As you pull into your condo complex
you will park in your appropriate spot (some
have no assigned space- please see check-in
email for specific instructions). Go straight to
the unit. Enter the key-code sent to you on your
Paid in Full Confirmation notice and your key
will be located inside the lock box. Return that
key to the lock box as there are 2 sets of keys
inside the unit. There is NO lock out service
provided, so the code is your lock out
protection! Call us at 407-965-2698 if you
should experience any problem.
Q. Do I need to
clean before I depart?
A. There is a cleaning
charge added to each reservation, so cleaning is
included. The condo should be kept in a neat
order with all items put back the way they were
when you entered the condo. All beach towels
should be washed and dried the night before. The
standard laundry included in your cleaning fee
is 1 sheet set for all bedding and 6 sets of
bath towels (4- 1 BR Unit).
The dishwasher should be loaded and run upon
leaving. There is an additional charge or $20
per extra loads of laundry.
Q. Should I contact
the rental office at the complex if I have a
problem?
A. We have NO association with the onsite rental
office. They are not responsible for anything
going wrong with the inside of a unit. The ONLY
reason to visit the onsite office is to secure a
parking pass, if required.
Q. What does a
typical condo in the greatoceancondos.com
network provide?
A. In a typical condo in our rental network you
will find fresh linens and towels, comfortable
furnishings, bedding, dishes and silverware. All
of the condos have a completely stocked kitchen
for all of your cooking needs. In addition, we
supply a starter amount of toilet paper, paper
towels, dish washing detergent, dish soap and
bar soap. A television and DVD is standard. If
the condo has additional multimedia equipment
such as DVR and video game stations they are
listed on-line in the property description page
under amenities.
Q.
Is there a place for me to rent cribs, high
chairs, or other equipment?
A. Here is a local company in New Smyrna Beach
that will be able to hep you with your rental
needs for the following products: Crib Rentals,
Booster Seats/High Chairs, Beach Equipment (i.e.
umbrellas, body/surf boards, chairs, and
lounges). Simply call or email, reserve, and
enjoy! ISLAND RENTALS · (386) 428-0068 ·
islandrentalsnsb@aol.com
Q. Lost and Found?
A. If you have stayed in one of our condos and
have lost an item let us know as soon as
possible. We will attempt to locate the item by
checking the unit and/or by speaking with the
cleaning company. If we are successful at
locating it you may choose from one of the
following options to regain possession: 1) We
can safeguard it for you to pick-up within a
2-month period or 2) We can mail the item back
to you at cost plus a $25 handling fee.
Remember, in some cases the item may cost more
to return that it is worth.
Q. When do holiday reservations become available
on-line?
A. Booking on-line is made
available 365 days prior to the date of arrival.
With that in mind, the sooner you book the more
likely you are to get the unit you are
requesting.
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