A. If you have stayed in one of our condos and have lost an item let us know as soon as possible. We will attempt to locate the item by checking the unit and/or by speaking with the cleaning company. If we are successful at locating it you may choose from one of the following options to regain possession: 1) We can safeguard it for you to pick-up within a 2-month period or 2) We can mail the item back to you at cost plus a $40 handling fee. Remember, in some cases the item may cost more to return that it is worth.