Great Ocean Condos and Homes, LLC
160 International Pkwy, Unit 250
Heathrow, FL USA 32746
(386) 478-7863

Rental Terms Reservation Terms & Conditions

This agreement serves as a contract between guest renting a vacation property, hereinafter “You” or “Your” and Great Ocean Condos and Homes, LLC, hereinafter “MANAGER” or “Us” or “We”, acting on behalf of the OWNER of the property you are renting, hereinafter “Property”. Please review the terms and conditions relating to your reservation. By remitting your down payment you acknowledge, agree and accept all rental terms and conditions contained herein of Great Ocean Condos and Homes, LLC.

Check in is after 4:00 pm on your arrival date and check out is by 10:00 am.

You will receive a paid in full confirmation email once we receive your final payment. An invitation to the guest portal will be sent at least 48 hours prior to your arrival. This contains all necessary check-in instructions. Please check your spam folder if you do not see the invitation in your inbox.

1. Deposit, Payment and Cancellation Guidelines – A $500 Reservation Payment is required on all reservations payable by a credit card upon making your reservation. The balance of your reservation is due as follows;

– Payment on all reservations is due 60 days prior to your arrival date.

– On all reservations of 28 days or less, payment will be due in full 60 days prior to your arrival date.

– On all reservations of over 28 days, payment for the first 4 weeks rent is due 60 days prior to your arrival date with remaining balance due upon arrival

If your reservation was made through VRBO or Airbnb, all terms stated at the time of booking will apply.

All Payment guidelines must be met in order to secure your reservation and avoid cancellation charges. The card on file will be automatically charged on the date payment is due.

Cancellation Policy: Regardless of the method of payment, all cancellations have a $500.00 cancellation fee. Any cancellations by you must be delivered to us via email at least sixty (60) days prior to your arrival date. Cancellations received within 60 days of your arrival date will forfeit the total rental fee you owe. Once paid in full, there will be no refund in the event of a cancellation. We strongly recommend you purchase travel insurance (See Section 28). If there is a balance owed less than sixty (60) days prior to your arrival, we reserve the right to charge the credit card on file for the remaining balance. If you do not receive a cancellation confirmation within 48 hours of notifying us, please call us immediately at 386.478.7863. {i:sR:____}

2. Check-Out

Check-out is before 10:00 am on the day of departure. Your entire party must vacate the property and leave the keys (if applicable) on the kitchen counter by 10:00 am. Failure to check out on time may result in a $100 late fee. The property will be inspected and cleaned upon your departure. If you would like a late check-out, please make arrangements with us at least 24 hours before departure time. Late departure cannot be allowed if a new guest is arriving the same day.

3. Lost Items

Each Property and/or Property’s complex requires a different combination of keys, passes and electronic devices to access the property. If these items are lost during your stay you will be charged as follows:

Standard Key: $50
High Security Key: $150
Pool Tags: $25
Parking Pass: $100
Remote/Key Fob/Access Card/Amenity Key: $150

Items will be charged immediately, as they need to be available for the next guest arrival.

4. No Smoking

All of our properties – homes and condos- are Non-Smoking. There are absolutely no exceptions. If there is evidence of smoking in the unit, you will be charged a $500 fee and asked to vacate the Property immediately. This includes smoking on the balconies. {i:sR:____}

5. Dog Policy

We allow a maximum of 2 dogs in our designated pet friendly properties. The condominium associations that allow pets may also have limits on a dog’s breed and weight. They can evict your dog if it does not meet their rules.

For stays shorter than 4 weeks, there is a non-refundable $150 pet fee per pet to cover additional carpet and upholstery cleaning. For stays of 4 weeks or longer, the pet fee is $250 per pet.

Every pet must be disclosed to us BEFORE your arrival. We must approve the weight and breed of your dog. If you arrive with an unapproved pet, you will be charged a $500 pet fee.

PROHIBITED dog breeds:
Akita, Australian Blue Heeler, Boxer, Chow, Dalmatian, Doberman Pinscher, American Bulldog, Great Dane, Husky (any type), Malamute, German Shepherd, Mastiff (any variation), Pit Bulls, Presa Canarios, Rottweiler, Saint Bernard, Wolf-dog Hybrid.

We hereby reserve the right to decline any dog for any reason at our sole discretion. If any dog is deemed to be a threat or nuisance, in our sole discretion, we reserve the right to evict the pet and/or you and your party at any time.

No dogs under 6 months of age are allowed and all dogs must be spayed or neutered.

6. Other Fees

The cleaning fee covers one load of laundry per room in the property. Each load over that amount left for the cleaning staff will be charged $20 per load.

7. Damage Waiver

We offer a nonrefundable Damage Waiver in lieu of a security deposit. In the case of a damage waiver being in place, if you or someone in your party accidently, (defined as an unexpected and/or unintended event that causes property damage) damage any real or personal property, or portion of property, the damage waiver reimburses the Owner or us, as the case may be, for up to $1,000.00. All property damage MUST be reported in writing to info@greatoceancondos.com. Intentional damages, and damages caused by simple or gross negligence are not covered under the damage waiver. Any accidental damage over $1,000.00 is the responsibility of the guest and the guest agrees that any amounts over $1,000.00 will be charged to their credit card.

We expect that you will take care of the Property and all of its contents as if it were your own. You must notify us BEFORE your departure of any damages that may have occurred or the Damage Waiver may not be utilized.

If you leave the Property in poor condition, in our sole opinion, we reserve the right to charge your credit card for any additional cleaning necessary. In any such case, we will supply pictures for your review.

8. Eviction

Each of our vacation rental properties are privately owned and we are entrusted to take care of each property as if it were our own. We request the same care from you. The following will result in immediate eviction, but is not limited to:

– Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

– If we are made aware that any reservation has been made under false pretense during the stay, the party will be evicted from the property.

– Guests under 25 years of age must be accompanied by a guest listed on the reservation that is over 25 years of age at all times. This applies while in the property or its common areas. Any guests under 25 that are found unaccompanied within your party will result in all guests being evicted.

– Guests found exceeding the maximum guest occupancy limit, including any guests not listed on the reservation, will be evicted from the property.

– Guests reported to Great Ocean Condos and Homes for violating complex rules or Volusia County noise ordinance laws will be evicted. Please be mindful that many of our properties are in residential areas that are occupied by full time residents. There will be no tolerance for noise violations that are reported to us by neighbors or other management.

-If a renter is evicted by us, the Condominium Association or their property management, or law enforcement, you will not receive a refund of any kind.

{s:sR:______________________}

9. Change of Date or Property Any request for a change of dates or transfer to a different unit must be submitted by email at least sixty (60) days prior to arrival and any changes are subject to a $250 transfer/change fee. Requests to change property will not be granted after the account is paid in full. Requests for changes cannot be guaranteed. No changes may be made within 60 days of the arrival.

Should the owner of any property managed by us elect to no longer rent their property for any reason, you will be relocated to a comparable property as determined by us. If a comparable property is not available, you will receive a full refund.

Although each property will be completely equipped for rental purposes, we cannot accept responsibility for aesthetic conflicts. We reserve the right to change your reservation from one property to another comparable property due to any unforeseen circumstances. In any such case, we will notify you as soon as possible.

10. Lockout Service

If your vacation home has physical keys, place the key BACK inside the lockbox once you have accessed the property on your check-in date. There will be 2 sets of keys inside to use throughout your stay. We do not offer emergency lockout services. If you do get locked out after business hours, please make arrangements with a locksmith that you can pay directly.

11. Property Equipment

All of our properties are privately owned and equipped for basic vacation needs. A starter kit of amenities is provided to start your stay. such as soap and toilet paper are usually provided. This will include 1 roll of toilet paper in each restroom, 1 roll of paper towels, 1 dish tab, and 1 trash bag. Please bring ample supplies for your stay as this will only be enough to get you started. Grocery stores are located close by if you need to restock during your stay.

12. Maintenance Issues

Maintenance problems in property will be handled in a timely and professional manner provided once we are informed. Please let us know immediately upon arrival of any issues with the property.

We DO NOT provide internet support and/or troubleshooting. Most internet services are provided through Spectrum which can be reached at (877) 892-3278, 24-hours a day. Please do not call us with any issues regarding internet issues or problems with any game machines. We cannot help you with those items

13. Maximum Occupancy

Each property has a specific maximum occupancy. Take note of the maximum occupancy allowed in the property before making your reservation. This maximum occupancy includes all members in the party regardless of age, and includes your registered guests. If your party exceeds the maximum occupancy limit you may be evicted without any form of refund.

14. Rental Restrictions

Renter must be 25 years of age to reserve any of our properties and check-in. Guests under 25 years of age must be accompanied by a guest listed on the reservation that is over 25 years of age at all times. This applies while in the property or its common areas. Any guests under 25 that are found unaccompanied within your party will result in all guests being evicted.

15. Doors, Windows, and Air Conditioning

Due to the high salt content of the air here being one of the highest in the world, using the doors and/or windows for open ventilation is prohibited. The salt air saturates and damages everything inside the property. Therefore, NO windows or doors can be left open. We appreciate your understanding of this issue as we seek to protect the quality of the properties we represent.

The thermostat CANNOT be set below 74 degrees. In Florida this will cause the coils to freeze over in most cases and render the system inoperable. You will be responsible for repairs and/or loss of deposit if thermostat is set below 74 degrees or if the coils are frozen over.

16. Trash Removal

For properties with curbside trash pickup, please pay special attention to the trash pick up schedule in the guest portal. Please place trash in the appropriate bins and take the bins to the curb the night before the scheduled pick-up. After the trash has been picked up, please put the bins back to their original location. If you are in a property with a trash chute or dumpster, please make sure all trash is disposed of prior to check-out. A $50 fee will be charged to your credit card if the trash is not removed prior to your departure.

17. Grills

Upon arrival, please notify us if the grill needs cleaning. Please clean the grill after use to prevent excessive grease buildup which could start a fire. A $50 fee will be charged to your credit card if the grill is not cleaned before departure.

18. Management Property Access

We, or any agent representing us, may enter property at any time in the event of emergency. In all other cases, we will use our best efforts to give 24-hour notice for normal maintenance or sales inspections.

19. Pool Passes and Condominium Rules

Some condominium complexes require pool passes to be issued to renters. Please refer to the guest portal for rules and regulations regarding the pool and common areas of the condominium complex.

20. Parking

We cannot guarantee the safety or security of your vehicle. All parking is at your own risk. Parking is usually on a first come, first serve and cannot be guaranteed. Some of our condominium complexes require parking passes to be issued to owners, renters, and their guests. This information will be noted in the guest portal. If the condominium complex requires a parking pass and the office is closed upon your arrival, please secure a pass the next time they are open. Failure to obey posted parking restrictions may result in your vehicle being towed at your sole expense.

Parking at private homes is limited. Please contact us directly to register your vehicle if you are staying at a private home.

21. Boat, Motorcycle and Trailer Parking

Boat, motorcycle and trailer parking is only an option at private homes upon approval by Great Ocean Condos and Homes. Please contact our office to inquire if this will be permitted for your stay.

22. Your Rights as a Tenant

As a tenant under Florida law you have the right to occupy the property and use all of the amenities in the community or condominium complex subject to the rules and regulations of the community or condominium complex. That means all registered members of your party have the right to use all amenities entitled to be used by any owner in the community or condominium complex. No lease can be restricted based on race, and religion per Federal law.

23. Condominium Complex Office

The condominium office is NOT the owner’s rental agent or vacation rental manager. Great Ocean Condos and Homes, LLC is your primary point of contact. Please DO NOT CONTACT the condominium office should a problem arise with the property. Any matter, emergency, or otherwise should immediately be reported to us at (386) 478-7863 or info@greatoceancondos.com for assistance.

24. Laundry

Upon check-out your cleaning fee covers two loads of linens for a two-bedroom property, three loads of linens for a three-bedroom property and four loads of linens for a four-bedroom property. This would be a maximum of 6 bathroom towels, 6 hand towels, 6 wash cloths, 2 kitchen towels, 4 sets of twin sheets (or 1 queen or full depending on the unit configuration) and 1 set of king/queen sheets. Additional loads in excess of the foregoing will be charged to you at $20 per load. Photographs will be provided to you in the event that the additional laundry charge is necessary. All beach towels should be washed and dried the night before leaving. (Heavy beach towels require a longer drying time).

There is no limit to the laundry you may do while you are staying at the property, only what you leave for the cleaning staff. Also note that you may not put out towels or any other clothing over any balcony railing.

25. Turtle Season

Effective May 1 through October 31 each year there are special lighting restrictions in place for the safety of hatching turtles. From sunset to sunrise no light source or reflective surface can be visible to a person standing on the beach. Full details will be included in your check-in document or can be found at www.volusiaseaturtles.org. Failure to comply with these restrictions may result in up to a $500 fine per occurrence. You will be responsible for payment to the appropriate local government authority issuing the citation.

26. Community Rules and Regulations

Each community and/or condominium complex maintains a set of unique rules and regulations for its owners, visitors, invitees and guests. A copy of the rules and regulations for your particular rental property are provided in your check-in information and shall be incorporated into this agreement by this reference and as such, you and all members of your party including any visitors, acknowledge and agree to abide by these rules and regulations. Violating these rules and regulations may result in considerable fines. Any fine incurred due to the action(s) or inaction(s) of your or any of your party including your visitors, will be your responsibility and will be immediately charged to the credit card on file.

27. Departure

Check-out is no later than 10:00 am on the day of your departure. Should you be planning to leave before 10:00 am, please let our staff know via email or text message.

As a reminder, prior to your departure, wash and dry all beach towels, load and run the dishwasher and take out any excess trash. If the unit has a washer and dryer, they are there for your use throughout the duration of your stay. If Property does not have a washer and dryer there should be a coin laundry within the community or condominium complex. Please do not leave any more than the allotted amount of laundry for the cleaner on your day of departure, (two loads of linens for a two-bedroom property, three loads of linens for a three-bedroom property and four loads of linens for a four-bedroom property).

Please be sure the property is secure before you depart from your stay. If the property does not have keyless entry, please leave two sets of keys in the property. The door should be locked using the lockbox key and the key should be returned to the lockbox. If the property has keyless entry, please double check that the door is secured.

28. Hurricane Policy

Great Ocean Condos and Homes does not offer refunds or reschedule trips due to hurricane activity. Trip insurance is 7.75% of your reservation total, and offers a comprehensive cancellation and interruptions policy due to a mandatory evacuation. Hurricane season is June 1 – November 30, and Great Ocean Condos and Homes strongly encourages all guests to purchase trip insurance.

29. Travel Insurance Information

We are happy to provide the opportunity for you to purchase travel insurance to cover your vacation purchase. Travel insurance is approximately 7.75% of the total reservation cost and may be purchased at the time of making your initial reservation payment or prior to your paid in full date. Please call us at (386) 478-7863 to protect your vacation today. We will be happy to send you the Red Sky Travel Insurance information.

30. Disclaimer

The Renter shall not do or permit any act or thing to be done upon the rental premises which may subject Owner to any liability or responsibility for injury, damages to persons or property or to any liability by reason of any violation of any laws, rules, ordinances, regulations, statutes, requirements, restrictions and codes affecting the rental premises or any portion thereof or affecting the maintenance, use or occupation of the rental premises or any portion thereof. The Renter shall exercise such control over the rental premises as to fully protect Landlord against any such liability. The Renter shall indemnify and save the Indemnities harmless from and against (i) all claims of whatever nature against the Indemnities arising from any act, omission or negligence of the Renter, its contractors, licensees, agents, servants, employees, invitees or visitors; (ii) all claims against the Indemnities arising from any accident, injury or damage whatsoever caused to any person or to the property of any person and occurring during the term in or about the rental premises; (iii) all claims against the indemnities arising from any accident, injury or damage occurring outside of the rental premises but anywhere within or about the real property of which the rental premises is a part, where such accident, injury or damage results or is claimed to have resulted from an act, omission or negligence of the Renter or Renter’s contractors, licensees, agents, servants, employees, invitees or visitors; and (iv) any breach, violation or non-performance of any covenant, condition or agreement in this lease agreement set forth and contained on the part of the Renter to be fulfilled, kept, observed and performed. This indemnity and hold harmless agreement shall include indemnity from and against any and all liability, fines, suits, demands, costs and expenses of any kind or nature (including, without limitation, reasonable attorneys’ fees and disbursements) incurred in or in connection with any such claim or proceeding brought thereon, and the defense thereof but except with respect to claims with respect to bodily injury or death, shall be limited to the extent any insurance proceeds collectible by Landlord under policies owned by Owner or such injured party with respect to such damage or injury are insufficient to satisfy same. “Indemnities” means Owner, Great Ocean Condos and Homes, LLC, their respective members and managers, and their respective successors, assigns, employees, agents and contractors.

I hereby agree to all of the terms and conditions set forth above and acknowledge receipt by placing the $500 down payment on the property.

info@greatoceancondos.com

386.478.7863